FAQ & Policies

A: Your deposit reserves one of our limited Founding Families seats and is applied to your first month of service.

A: Deposits are typically non-refundable once your seat is confirmed, because we plan capacity and purchase supplies in advance. If Perfectly Thymed is unable to launch the program as described, deposits will be refunded.

A: Deposits may be transferable to a different start month or credited toward another Perfectly Thymed service on a case-by-case basis. Please contact us as soon as possible.

A: If you select the stainless program, the deposit is refundable when all containers are returned in reasonable condition. If you choose to keep the containers, the deposit becomes non-refundable and converts to the purchase of the kit. If you remain enrolled the following year, the deposit may be rolled over at re-enrollment.

A: We do our best to accommodate allergies and sensitivities when listed in your profile/intake form.

A: No. Our kitchen may handle common allergens (milk, eggs, wheat/gluten, peanuts/tree nuts, sesame, soy, fish/shellfish). While we follow strict sanitation practices, we cannot guarantee a zero cross-contact environment.

A: Please message us before enrolling so we can confirm whether we can safely accommodate your needs.

A: Yes—menus rotate weekly and seasonally to maintain freshness and quality.

A: Occasionally, yes. If an ingredient doesn’t meet our quality standards or availability changes, we may substitute with a comparable ingredient. We always honor listed allergies.

A: Yes. Weekly menus and notes are posted in the portal, and important updates are shared via email/text.

A: If you won’t be home, you must provide a cooler with ice packs at your drop location.

A: For food safety, we may be unable to complete delivery. In that case, delivery may be marked undeliverable and a credit is not guaranteed.

A: If we can accommodate a re-delivery, an extra delivery fee will apply.

A: Food is safe as long as it stays at or below 40°F. If food rises above 40°F for 2+ hours (or 1+ hour if outdoor temps exceed 90°F), it should be discarded.

A: We’ll do our best, but delivery routes are planned in advance. Changes require notice and depend on route capacity.

A: Because we purchase ingredients and prep ahead, pause requests must be made with advance notice. Last-minute changes may not be eligible for credit or replacement but we will do our best to accommodate your family.

A: We understand postpartum and family life can be unpredictable. Contact us as soon as possible and we’ll work with you on the best option available based on production and delivery constraints.