Policies
Clear and simple.
Clear expectations, so everything stays simple.
Ordering
- Every family starts with a personal invitation request. Once your plan is confirmed, you’ll receive an invoice to reserve your spot.
- Your weekly cutoff and delivery details are shared when your plan is confirmed.
Changes & Skips
- You can skip/pause as long as changes are made before the weekly cutoff.
- Late changes may not be possible once production begins.
Delivery
- Delivery availability depends on your location.
- If you’re not home, we recommend leaving a cooler bag or designated drop spot.
- Perfectly Thymed is not responsible for holding temperatures once meals are delivered/picked up.
Refunds/Credits
- Because meals are perishable and made to order, refunds are limited.
- If there’s an issue with your order, contact us within 24 hours so we can make it right.
Food Safety
- Meals must be refrigerated promptly.
- Follow storage and reheating notes on labels when provided.